Standard Bookings
Free Cancellation: Up to 48 hours before check-in (local time).
Late Cancellation/No-Show:
- Cancellations within 48 hours of check-in or no-shows will incur a charge of one night's room rate + taxes.
- Non-refundable rates (if selected) are charged in full at booking and cannot be modified or refunded.
Group & Extended Stays (5+ rooms or 7+ nights)
Free Cancellation: Up to 7 days before arrival.
Late Cancellation:
- 50% charge for cancellations made 3-7 days before check-in.
- 100% charge for cancellations within 72 hours or no-shows.
Peak Season & Special Events
During holidays, festivals, or high-demand periods:
- Stricter Policy: Free cancellation only 14 days prior.
- Within 14 days: Non-refundable (full stay charged).
Early Departures
Guests checking out early will be charged for the original reserved stay unless management approves otherwise.
Modifications
- Changes to dates are subject to availability and rate differences.
- No fee if modified outside cancellation windows.
Force Majeure Exceptions
Waivers may apply for documented emergencies (medical, natural disasters, flight cancellations) with proof provided within 48 hours.
Refund Process
- Refunds (if applicable) are processed in 5-10 business days to the original payment method.
- Contact Us: For urgent requests, email reservations@viserhotel.com or call +XXX-XXX-XXXX.